第一次用蘋果的線上服務！"就甘心"
(前情提要:老爹的MobileMe 試用版本已經過了60天的試用期,蘋果系統自動從我的信用卡扣款...但是我不要用信用卡付款...我要從我買的盒裝輸入啟用碼...)
老爹的英文不好眾所皆知。(好啦～大概只有中學程度而已)
所以線上交談讓我有一點點恐懼....
幸好服務人員很友善，也讓我使用破破的英文慢慢講....
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(以下是我跟Ricardo M的對話,當然有關帳密的問題我自己刪減掉了...呵呵)
You are chatting with Ricardo M. , a MobileMe Support Representative
Hi, my name is Ricardo M. . Welcome to Apple!
Ricardo M. : How's it going
Ricardo M. : ?
su: hey
su: my english is not goo enough
su: but i got trouble in mobile me
Ricardo M. : I see you would like to cancel and get a refund
Ricardo M. : Then activate with a key
Ricardo M. : Is that correct?
su: yep
su: can you help me?
Ricardo M. : yes
su: great!thank God!
Ricardo M. : Actually, I can't read some of your information. It's not in English.
Ricardo M. : Give me a moment to review your account.
su: OKAY
su: PLEASE!
Ricardo M. : Let's give it a try then.
Ricardo M. : Is it okay for me to ask a few questions for verification purposes?
su: wait ...
Ricardo M. : Sure
su: OK
su: what question?
Ricardo M. : Can I get the answer to your password question? If you do not know your password question off hand, I can provide it to you, though I still will need to know what the answer is.
Ricardo M. : ?
su: um....maybe " "
su: is it?
Ricardo M. : Can you try again
Ricardo M. : Actually if you log into your account you can view the informatino.
Ricardo M. : information.
su:
Ricardo M. : Cool
su: my birth is
Ricardo M. : One of the following proofs of purchase from your most recent subscription:
a) the last four digits of the credit card on your MobileMe account.
b) the activation key
c) the web order number ("C" followed by eight characters).
su: I want to cancel "a" and use "b"
Ricardo M. : Can I get the last four digits for A
su: OK
su:
Ricardo M. : Can I also get your phone number and alternate email address you would have on the account.
su:
su:
su: i got it
Ricardo M. : One moment please.
su: okay,please
Ricardo M. : Have you contacted Apple about this issue before?
su: I AM NOT SURE
su: because i call the resaller
Ricardo M. : Oh
su: and they tell me to use this service
su: so i am here
su: XD
Ricardo M. : One moment while I cancel your account.
su: Okay
Ricardo M. : Actually did you want me to verify the key before I did this.
su: ...
Ricardo M. : By the way your doing a good job with the English typing.
Ricardo M. : Cool, it's good.
su: Thanks !(Glad)
Ricardo M. : Okay account cancelled. The refund usually takes 3-5 business days.
Ricardo M. : Go to www.me.com/activate
Ricardo M. : Then choose the second option.
Ricardo M. : I will stand by while you do this.
su: cool!
Ricardo M. : Let me know if you need anything.
Ricardo M. : Make sure to choose the reactivation button after you hit the second screen.
su: NOW I AM TRYING...
Ricardo M. : Okay
su: done
Ricardo M. : Cool
Ricardo M. : You are all set.
su: THANK YOU !REALLY Cool!
Ricardo M. : Have a good one.
Ricardo M. : Thank you for chatting with us. We value your feedback. Please click the blue "Close" button at top left to answer a few questions about your experience with us today.
Ricardo M. : Bye
su: GOOD BYE
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